Product, Company, Customer Service Evaluation

1) Check for customer satisfaction
If your customers are not satisfied, they will leave you. Customer churn affects companies not only revenue-wise but also reputation-wise. Dissatisfied customers who churned will talk to people about their less than favorable experiences and hurt your brand image and reputation. Using this questionnaire, you can gauge customer satisfaction and what can be done to improve those.

2) Gauge customer trust and loyalty
This template asks the crucial question that's necessary to know if your customers trust you. It also gives you insights into how loyal your customers are. You can get more information from the open-end text question to make necessary changes and improve consumer loyalty.

3) Know what differentiates you from your competitors
It is essential to know why your customers and potential customers prefer you or your competitors. This is crucial in ensuring consumer loyalty and when you set out to build new products or services. You can leverage this information to outperform and outsell your competitors.