Free Voice of Customer Survey Template - VOC Surveys

List of Voice of Customer Survey Templates

Voice of Customer Surveys - VOC Surveys

QuestionPro is the leader in Voice of Customer (VOC) Survey Templates. These templates are comprised of thorough VOC evaluation questions that are geared towards getting you the best insights to measure the voice of your customers. These surveys are also excellent examples if you intend to use them as samples and create your own questionnaires and surveys. Use these templates and cut down your survey creation time. Just pick one of the following Voice of Customer (VOC) Surveys and get started instantly!

Voice of Customer Surveys - VOC Surveys

Loyalty Acid Test - Fundraising Version Survey Template

25 questions

This no-nonsense questionnaire was supplied copyright free from Frederick E. Reichheld, author of two best-sellers: The Loyalty Rules! and The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value. Reichheld, a Bain Company consultant, is a well-known (and often quoted) speaker.

Voice of Customer Surveys - VOC Surveys

Value Propositions Survey Template

27 questions

Value Proposition Survey Questions for Voice of Customer (VOC). This sample questionnaire template measures both the satisfaction of and the importance to your customers of your value propositions. With this questionnaire you may find that customers are very satisfied with your brochures and documentation, but do not consider them important, a sign you may be spending too much money on them.

Voice of Customer Surveys - VOC Surveys

Emotional Ties Survey Template

11 questions

Do your customers really have an emotional tie with your company or brand? This questionnaire will give you the answer. This survey was developed and tested by Maarten Tolboom, a consultant with TNS NIPO in cooperation with the Foundation for Commercial Communications in Amsterdam. Maarten tested the emotional ties of customers with 10 national brands: Vodaphone, Albert Hein supermarkets, Heineken beer,, Grolsch beer, the Postbank, ING bank, Becel margarine, and two national newspapers.

Voice of Customer Surveys - VOC Surveys

Customer feedback - Smiley rating Survey Template

8 questions

Every customer-facing businesses run satisfaction surveys all the time to capture customer feedback. Sadly, majority of the customers ignore feedback surveys because - let’s face it - they are lengthy and boring. How about running a survey where customers only need to click smiley faces to rate their satisfaction levels? This is as realistic as it gets!